Tired Minds Want to Know

Blogging is taking the world by storm. Even the Prez is taking it up. That guy is something else!! (Thanks Adria for the link.)

Well it's been one of those days today. You know, the kind where you're in a good mood for no apparent reason. I guess I have a reason and that is that I am alive and healthy, but for some reason things were especially good.

I did have a great thing happen to me today. I was going to cancel my DSL at the end of the month so I called to see when the month expired and come to find out I somehow reregistered for another year!!! I'm ticked! The worst part is I apparently filled out the renewal on SBC's website just about 3 weeks ago. Funny thing is that I don't recall doing this at all. I'm pretty sure I don't smoke crack and my memory isn't failing me (or is it? I can't seem to remember if it is or not) but somehow I managed to do this. That gets me in 'til next July 22nd!! If I want to cancel now I have to pay $200!!!!!!!!!!! I mean, come one, I've been a good SBC customer and now I'm stuck. I was so frustrated that I wrote them an email voicing my disdain for their business practices. It is below if you'd like to read it although I was frustrated and trying to hurry to go to Bible study so I could have done better (especially on punctuation!!), but then again, they really don't deserve better. :-)

To Whom It May Concern:

I have been a customer of yours for just right at a year. I have enjoyed your service and have been pleased with everything all the way around. Today I called to see when my contract has expired because I am going to need to cancel my service [edited] and I discovered that I have apparently renewed my subscription for another year as of a few weeks ago. I was told I signed up for something on your website that committed me to another year and if I want to cancel it will cost me a penalty of $200. This is very puzzling to me in that I cannot recall renewing my subscription. I do not doubt the validity of the request you received from me, but it's just frustrating to me that I cannot get some help from a company of which I have been a customer for over 3 years. I was told on the phone that there was no way to revert my account to its previous state, which would allow me to cancel my subscription at the end of the present month.

It is very troubling to me that a venerable company such as yours would want to end our business together on such a sour note by forcing me to pay a fee, which, although trivial to you, is a significant amount to me. Considering the good services you have provided for me, I would have very seriously considered using you company again in the future, however, if I know that I'm going to be rewarded for my patronage by being forced to pay to leave then I am seriously going to reconsider your company as a viable option for me in the future. I do not intend this as a threat (because I know that I am just one customer which has little influence on your profits) but I just wanted to express to you my frustration with this process. I truly hope you will consider this in your future negotiations with customers such as myself.

Sincerely,

Matt Gambill

I know, it'll get me nothing but I was frustrated so I had to voice it. I bet no one even reads it save for some tech guy who'll just think I'm a goofball and send me some virus for being rude to SBC. Oh well....

Well tonight was Bible study. We talked about the future of our group. I'll leave it at that. No time to go into details. I just pray God will open our hearts. I could say more but now is not a good time to go into it. :-)

Oh and Zac put me onto a good website today. It's called Ebaumsworld.com. You should check it out (although I can't vouch for all of the content--the games are cool though.) Ok I'm headed to bed.